Highfly Sourcing

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Relationship Manager

Job Overview

  • Salary Offer 15000 - 20000
  • Experience 0-1 years
  • No. of Openings 5

More Information

Position Overview

The CRM Specialist will be responsible for developing and managing client relationships, implementing CRM strategies, and ensuring a seamless experience for clients throughout their visa and immigration journey. The ideal candidate will have a strong background in customer relationship management, exceptional communication skills, and a keen understanding of the visa and immigration sector.

Key Responsibilities

CRM Strategy and Implementation:

  • Develop and execute CRM strategies to improve client engagement, retention, and satisfaction.
  • Implement and manage CRM software and tools to streamline client interactions and processes.

Client Relationship Management:

  • Act as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues.
  • Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business.

Data Management and Analysis:

  • Maintain and update client records in the CRM system, ensuring accuracy and confidentiality.
  • Analyze client data and feedback to identify trends, opportunities for improvement, and areas for growth.

Marketing and Communication:

  • Collaborate with the marketing team to develop and execute targeted campaigns and communication strategies.
  • Create and distribute newsletters, promotional materials, and client communications to keep clients informed and engaged.

Process Improvement:

  • Identify and implement process improvements to enhance the efficiency and effectiveness of CRM activities.
  • Work closely with other departments to ensure seamless coordination and service delivery.

Reporting and Metrics:

  • Generate and analyze CRM reports to track key performance indicators (KPIs) and measure the success of CRM initiatives.
  • Provide regular updates and insights to management on CRM performance and client satisfaction.

Skills:

  • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
  • Analytical skills with the ability to interpret data and generate actionable insights.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Proficiency in Microsoft Office and other relevant software.

Job Location

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Highfly Sourcing

A Visa Immigration Consultancy
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