Job Overview
- Salary Offer 15000 - 20000
- Experience 0-1 years
- No. of Openings 5
More Information
- Address Kalkaji, Delhi, India
- Qualification B.A
- Gallary
- Company Name Highfly Sourcing
- HR Contact Number 9310309177
- HR Email-Id highflysourcing@gmail.com
- Company URL https://www.highflysourcing.com/
Position Overview
The CRM Specialist will be responsible for developing and managing client relationships, implementing CRM strategies, and ensuring a seamless experience for clients throughout their visa and immigration journey. The ideal candidate will have a strong background in customer relationship management, exceptional communication skills, and a keen understanding of the visa and immigration sector.
Key Responsibilities
CRM Strategy and Implementation:
- Develop and execute CRM strategies to improve client engagement, retention, and satisfaction.
- Implement and manage CRM software and tools to streamline client interactions and processes.
Client Relationship Management:
- Act as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues.
- Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business.
Data Management and Analysis:
- Maintain and update client records in the CRM system, ensuring accuracy and confidentiality.
- Analyze client data and feedback to identify trends, opportunities for improvement, and areas for growth.
Marketing and Communication:
- Collaborate with the marketing team to develop and execute targeted campaigns and communication strategies.
- Create and distribute newsletters, promotional materials, and client communications to keep clients informed and engaged.
Process Improvement:
- Identify and implement process improvements to enhance the efficiency and effectiveness of CRM activities.
- Work closely with other departments to ensure seamless coordination and service delivery.
Reporting and Metrics:
- Generate and analyze CRM reports to track key performance indicators (KPIs) and measure the success of CRM initiatives.
- Provide regular updates and insights to management on CRM performance and client satisfaction.
Skills:
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
- Analytical skills with the ability to interpret data and generate actionable insights.
- Detail-oriented with strong organizational and problem-solving abilities.
- Proficiency in Microsoft Office and other relevant software.